Run, don't even think about using this company, run in any direction that takes you away from Allied Outdoor Solutions. I sure wish I had read the reviews here before having them resurface our fading cooldeck, coping, and retaining walls. From the first missed appointment by the sales manager, the entire experience has been horrendous. Like many others have noted, they are masters of over-promising and under-delivering. The original design we chose was changed on the recommendation of the installation manager since he said we would have issues with it (seems like the sales manger would have had the same opinion). The install was supposed to take a few weeks and took several months, partially due to an unusually wet spring season that year. Even when it was dry, they rarely showed up, obviously wanting to get other projects started so that they would not be cancelled. They knew they already had us locked in so we were no longer a priority. The crew that did the original install made such a mess of our backyard, often leaving empty water bottles and cans. There is still deck stain that ran down the pool tile under the coping that I have not been able to remove and they could not be bothered to remove. They stated they would do their best to keep debris out of the pool and spa. The amount of debris that ended up in both and sat there for months was incredible! It took multiple visits by professional pool cleaners to get our pool back to normal after the work was completed. We have needed a handful of repairs over the years and they always take weeks to get completed. In the last repair they even used a completely different color of /grout mastic and said they could not come back out to fix it. Another item worth noting is that you will have to reseal the deck at least every two years and that the color will fade tremendously between those resealings. They will likely need to install new color before resealing and will of course charge additional for those touch ups. They are smart businessmen in that they have you exactly where the want you, locked in for years, if you want to keep their mediocre product looking its best. We played their game and had it sealed a few times since we spent so much for the original installation and did not have the money to replace it with something else. On this last scheduled resealing appointment I reached out to the project manager the day before to confirm after awaiting nearly two months to be put on the schedule (naturally he did not reach out to me to confirm first) and was told they would be there the following afternoon. We had guests arriving for the holiday weekend so we were cutting it close. They did not show and the project manager did not return any calls or e-mails for the entire weekend. I called the sales person who sold us the resealing and he said the manager had a family emergency. While that is completely understandable, the fact that no one reached out to me to apologize and explain that speaks volumes about how poorly run this company is. I could post so much more about our interactions with them over the years, but hope this outline and the several photos of their shoddy work attached show you all that you need to know. Do yourself a favor and save up for real stone or stick with a known product like cooldeck. If you elect to use Allied Outdoor Solutions, you will undoubtedly be massively disappointed with the results. Absolutely the WORST in every aspect.