Allied Outdoor Solutions Reviews

We had company do a Carvestone application on our pool deck in 2016. At companys request we had a reseal done in 2018. Total paid to company was $13,000. Now the paint is chipping off, expansion joints are discolored and we have numerous pinholes showing in the surface itself. Told by company that the pinholes are normal and paint is not covered by their warranty. Would not use Allied for anything and do NOT recommend Carvestone.

I had a patio extension poured in early June. Both Craig and Stephen were knowledgeable and helpful with decisions. I am very pleased and would refer friends to them.

Recently had my outdoor pool deck and patio done in carvestone. It looks dull and unfinished. Nothing like what their brochure and ads look like. They basically said too bad. It is also chipping and it has been one month since I got it. Not happy and they do not care. The regional director said basically thats the product.

Run, don't even think about using this company, run in any direction that takes you away from Allied Outdoor Solutions. I sure wish I had read the reviews here before having them resurface our fading cooldeck, coping, and retaining walls. From the first missed appointment by the sales manager, the entire experience has been horrendous. Like many others have noted, they are masters of over-promising and under-delivering. The original design we chose was changed on the recommendation of the installation manager since he said we would have issues with it (seems like the sales manger would have had the same opinion). The install was supposed to take a few weeks and took several months, partially due to an unusually wet spring season that year. Even when it was dry, they rarely showed up, obviously wanting to get other projects started so that they would not be cancelled. They knew they already had us locked in so we were no longer a priority. The crew that did the original install made such a mess of our backyard, often leaving empty water bottles and cans. There is still deck stain that ran down the pool tile under the coping that I have not been able to remove and they could not be bothered to remove. They stated they would do their best to keep debris out of the pool and spa. The amount of debris that ended up in both and sat there for months was incredible! It took multiple visits by professional pool cleaners to get our pool back to normal after the work was completed. We have needed a handful of repairs over the years and they always take weeks to get completed. In the last repair they even used a completely different color of /grout mastic and said they could not come back out to fix it. Another item worth noting is that you will have to reseal the deck at least every two years and that the color will fade tremendously between those resealings. They will likely need to install new color before resealing and will of course charge additional for those touch ups. They are smart businessmen in that they have you exactly where the want you, locked in for years, if you want to keep their mediocre product looking its best. We played their game and had it sealed a few times since we spent so much for the original installation and did not have the money to replace it with something else. On this last scheduled resealing appointment I reached out to the project manager the day before to confirm after awaiting nearly two months to be put on the schedule (naturally he did not reach out to me to confirm first) and was told they would be there the following afternoon. We had guests arriving for the holiday weekend so we were cutting it close. They did not show and the project manager did not return any calls or e-mails for the entire weekend. I called the sales person who sold us the resealing and he said the manager had a family emergency. While that is completely understandable, the fact that no one reached out to me to apologize and explain that speaks volumes about how poorly run this company is. I could post so much more about our interactions with them over the years, but hope this outline and the several photos of their shoddy work attached show you all that you need to know. Do yourself a favor and save up for real stone or stick with a known product like cooldeck. If you elect to use Allied Outdoor Solutions, you will undoubtedly be massively disappointed with the results. Absolutely the WORST in every aspect.

Allied had to tear out and repour the initial concrete for our driveway and stamped concrete patio project. The project was completed but has refused to repair the chipping paint on our two year old covered patio stamped concrete by the backdoor as it is out of warranty. Allied only offers a one year warranty on its product and workmanship and we are out of warranty by one year. Instead, they try to sell a new carvestone project for $6,000. No thank you, Allied.

The work in pictures looks great but beware of what you get over time. The carve-stone process might look good when they leave but the color will fade. Have had them come back already to reseal and in a few months back to faded look. Would never recommend .

The customer service, lack of responsiveness and quality of work is horrible. We signed a contract with them in March 2019 and only a portion of the work has been done. Below summarizes all the issues we've had with this company. -3-25-19 contract signed -7-23-19 city permit approved; was told they would get us on the project schedule ASAP -From that point on I was given the run around on when they would start. Always next week, or late next week. -I always had to initiate the calls for information. They never contacted me to provide an update. -Called another office to complain but was transferred to the same person in Dallas who would never give me a straight answer -Was finally told they would be here on Friday or Saturday (8-23/24) to drop off lumber/supplies. -No show once again so was going to call Monday morning to try to cancel contract. When I called again I was told they would be there that day (Monday- 8-26) -The construction crew finally showed up after noon and started construction on the roof. Forecast called for rain that night. -Poor job of covering open roof areas, and you guessed it, water damage to our ceiling and walls inside our house -They were responsive to my calls this time and came out and looked at damage and said they would “fix it” when they do the final trim woodwork on the interior of the patio cover (no dates were given) -The roof buildout was completed on Tuesday (8-27) -No dates for completion of the work were given, no timelines were given, no written plan for the remaining steps was given -All of the old roof materials and debris was piled up on the side of my house for 3 weeks. They finally came to pick it up last week. -Exchanged texts with Project Manager on Wednesday (9-4) asking about the electrician. He said he did not know when the electrician would be but should be soon. -Electrician finally showed up on 9-11 and completed work. I have not heard any updates from Allied. -We have piles of lumber laying in our courtyard for 2 weeks that we can barely walk around If I could give negative stars I would. Again, save yourself the headache and the feeling that you are a worthless customer and go with another company.

Paid $29,505 to have pool surface, sidewalk done in Carvestone as they say “cool to walk on even in the hottest of days”. On a 92 degree day the surface temp of the surface around the pool is 150 degrees. This was reported to them last year and as if this moment, they have done nothing. They have said there is no way to fix it and they will not refund any money.

Fired off a complaint to the Better Business Bureau after twice trying to contact by phone the project manager who built my pergola with no response. I later found out that individual no longer worked for Allied Outdoor Solutions so I hadn’t really notified the company at all. I called the company directly and was contacted the next day by the new project manager, Carlos Flores, who personally met with me the same day to respond to my problem. Within a day he had people on my property to first pressure wash the old paint. After it had time to dry painters were again on my property to paint, and this was on a Sunday. To say I am now pleased would be a huge understatement. I’m embarrassed I got BBB involved in this. Should have started with the company rather than a past employee. I would strongly recommend this company as they back their work.

We paid $ 10,000 for a job. The work is gorgeous when they put it in. Unfortunately their seal did not last a full 2 years, so instead of paying $2000 for them to re-seal, we sealed it ourself, with the produce THEY RECOMMENDED. Once again, the color did not last a 2 full years. We contacted the manufacturer and purchased a BETTER quality sealant (again, the one that was recommended by them), again, the seal did not last 2 years, and our color has faded and they want $3,000.00 to re-seal and re-stain, it's only been 5 years. NOPE.....not again....would not recommend this company to anyone.

I was very disappointed in the lack of communication and overall quality of the work.

Allied completed a carvestone patio and walkway for us last week and it looks fantastic! The process was very well explained and the consultant answered all of our questions/concerns. We couldn't be happier with the results. Highly recommend!